IDC Government Insights expects Australian governments (State and Federal) to be pursuing more conservative fiscal policies and wider socioeconomic initiatives. Notably, government ICT investments will be guided by three strategic principles: Deliver better services, improve the efficiency of government operations and open engagement.
Spending Patterns Signify Potential Growth in Cloud Storage and Business Analytics
IDC forecasts Australia’s government ICT spending to reach A$5,610.26 million in 2014, and will grow to A$5,876.84 million by 2017 with a 1.3% five-year compound annual growth rate (CAGR). In addition, there is notable growth in government ICT spend within storage hardware (6.9% five-year CAGR) and software overall (5.7% five-year CAGR), signifying a potentially growing cloud, and big data and analytics movement.
Looking Ahead: 3rd Platform Technologies, Particularly Mobility as a Transformative Indicator
Australian government organizations need to gain greater clarity of the way 3rd Platform technologies (cloud, Big Data and analytics, social business, and mobility) drive organizational efficiency, citizen engagement, and improvements in service delivery. Consequently, new engagement and business models will start to emerge as a result.
With these new ICT capabilities, gradual change in business model innovations will take place (e.g., new operational cost models). IDC believes that new ROI benchmarks (e.g., for customer engagements, e-government service excellence and service-levels) will have to be put in place to ensure careful planning and methodical implementation efforts so as to meet national productivity objectives.
Gerald Wang, Research Manager, IDC Government Insights, says, “The Australian government sector is on a transitional track towards Whole-of-Government (WOG) citizen–focused services through the smarter use of ICT. Federal and State governments continue the investment focus on driving productivity through the adoption of new technologies to achieve cost savings whilst improving services.”